It can occasionally happen that one of your employees doesn’t receive communications sent by InputKit (such as survey emails or notifications). Here are the steps to follow to resolve the issue:
1. Check the Spam or Junk Folder
Ask your employee to check their Spam or Junk Mail folder.
If InputKit communications are found there, move them to the main inbox.
Then, add the sender’s email address to their contacts to prevent future filtering issues.
2. Add InputKit’s Sending Address to Contacts
If there are no messages in the spam folder, please add the following address to your contacts:
This tells your email provider that the sender is safe and trustworthy.
3. Contact Us If the Issue Persists
If you’ve completed these steps and your employee still isn’t receiving our communications, please reach out to us directly via the chat.
Our team will investigate and resolve the issue as quickly as possible.
If you have any questions, don’t hesitate to reach out to us via the chat.