If you want to measure your customer satisfaction directly in your establishment without asking for their contact information, using QR codes is the simplest and most effective method.
By displaying a QR code in your business, your customers can scan it with their phone and instantly access your InputKit survey. They can share their feedback on the spot, in just a few seconds.
You can display your QR codes in strategic locations, such as:
Near the checkout
At the front desk
On your printed invoices
In waiting areas
On signage inside your establishment
Step 1 – Get the QR code of a sequence
Access the Sequences menu
In the left-hand menu, click Feedback
Click Sequences
Select the desired sequence
Select the sequence for which you want to generate a QR code
Click the Sending Methods tab
Click Link and QR code
You will see:
The link
The QR code
The customization options
Step 2 – Customize the hyperlink before downloading
Before downloading or copying the QR code, you can customize the hyperlink to match your organization.
You can associate:
A specific location
A department
An employee
A service
The survey language
To do this, simply enable the desired options.
Important: As soon as you apply customization, the hyperlink and QR code will automatically change. Make sure to finalize your adjustments before copying or downloading the QR code.
Step 3 – Download or copy the QR code
Once customization is complete:
Click Download to get the QR code image
Or copy the generated hyperlink
You can then print it or display it in your establishment.
How it works for your customers
When a customer scans the QR code:
They access the survey introduction page
They can answer the questions immediately
Their feedback is recorded in InputKit
No email address or phone number is required.
Benefits of using QR codes
Collect feedback without customer contact information
You can track satisfaction without requesting personal information.
Quickly identify dissatisfied customers
You can intervene quickly and resolve issues.
Improve the in-store customer experience
Your customers see that their opinion matters and is taken seriously.
Increase your feedback volume
The easier it is to answer, the more customers will participate.
Summary
QR codes allow you to:
Track satisfaction directly from your physical location
Collect feedback easily
Act quickly on negative experiences
Continuously improve your customer experience
If you have any questions, please feel free to contact us via the chat.