When a customer is considered dissatisfied, an alert appears on your dashboard and in the Responses menu. These alerts are meant to remind you to follow up with those customers.
Access the dissatisfied customer response
In the left menu, click “Feedback”.
Select the “Responses” tab.
Find the dissatisfied customer response you want to handle and click it.
A window showing the response details will open.
Update the dissatisfied customer handling status
In the response window:
On the right side, in the “Actions” section, under “Dissatisfied Customer Management”, the status is initially set to “To handle”.
Once you have contacted the customer or resolved the situation, open the status dropdown and select:
“Client contacted”, or
“Completed” (if the case is fully resolved).
As soon as the status is updated, the alert disappears from the dashboard and from the alerts list.
Updating these statuses helps keep internal follow-up organized, prevents missed dissatisfied customers, and shows that their feedback is taken seriously.
If you have any questions, feel free to contact us via the chat.