This option lets you automatically redirect a customer to your Google review page as soon as they complete a sequence questionnaire. It reduces the number of actions required from the customer and can make it easier for them to leave a Google review.
Why enable automatic redirection
By default, when a customer completes the questionnaire, they see a thank-you message and the “Leave a Google review” button, which they must click to be redirected to Google. When automatic redirection is enabled, the customer is sent directly to the Google review page after submitting the questionnaire.
This helps to:
remove one click from the process
simplify the customer journey
increase the chances that a satisfied customer leaves a Google review
Enable automatic redirection
Click “Feedback” in the left menu, then click “Sequences”.
Select the sequence you want to edit.
Click the “Reviews” tab.
Scroll down.
Check the option “Open Google review page directly after submit”.
Good to know
Note: This option is not enabled by default.
Attention: This redirection applies to customers who reach the Google review step in the sequence.
If you have any questions, feel free to contact us via the chat.