By generating a QR code for your sequences, you allow your clients to easily respond to your satisfaction survey directly from their phone, while they are on site. This method is ideal for displaying the QR code in your establishment, on a counter, printed invoice, poster, or any other physical material.
When a client scans the QR code, they are automatically redirected to your sequence introduction page, where they can start the questionnaire and share their feedback. This allows you to collect feedback on demand without sending the sequence manually.
Access QR code generation
Follow these steps to generate a QR code:
In the left menu, click Feedback
Click Sequences
Select the desired sequence
Click the Sending methods tab
Click Link and QR code
The QR code associated with your sequence will appear on the screen.
Configure the QR code
The QR code updates automatically based on the options you enable in this section. For example, you can configure:
Location
Employee
Language
Service
Department
Contact type (email or phone)
These parameters allow you to better organize and segment the responses you receive.
Download the QR code
Once your configuration is complete:
Choose the image size from the dropdown list (in pixels)
Click Download PNG
The file will be saved to your computer and ready to use.
Where to use your QR code
Here are some examples of how you can use it:
Displayed at your front desk
On a payment counter
On a printed invoice
On a poster in your establishment
On a business card
Or on any other physical material
This allows your clients to leave feedback quickly while their experience is still fresh.
Summary
The QR code allows you to:
Collect feedback directly on site
Make it easier for clients to access your surveys
Increase your response volume
Offer a simple and fast method for your clients
If you have any questions, feel free to contact us via the chat.