Configuring a sending delay with an integration allows you to choose when your customers will receive their sequences. This can be useful to better match the send to the right moment in the customer journey.
Access the integration configuration
Once your integration is connected:
Click “Configure”.
You will see the list of your triggers, if you have already created them.
Click “Edit” on the trigger you want to adjust.
Note: You will also see these options when adding a new trigger.
Configure the sending schedule
In the trigger, find the “Sending Schedule” section.
You can choose between two types of delays.
Fixed delay
“Fixed Delay” allows you to add an optional delay before sending the sequence, in minutes.
This option can be useful if you want to wait a certain amount of time after the trigger event before sending the sequence.
Based on a date
The “Based on a Date” option allows you to schedule the send based on a specific date linked to your integration.
You can define a number of days:
before a given date
after a given date
For example:
invoice creation date
invoice payment date
This option is useful if you want to send a sequence at a specific moment in the customer journey, based on a date already present in your system.
Edit an existing delay
To change a delay that is already configured:
Open the integration through “Configure”.
Click “Edit” on the relevant trigger.
Adjust the settings under “Sending Schedule”.
Save your changes.
Good to know
Tip: Choose the delay type based on when you want to collect feedback. A well-configured delay can help you send the sequence at the most relevant time for your customer.
If you have any questions, feel free to contact us via the chat.