API / API Key
A unique code used to connect InputKit with other systems (e.g., Medexa, Square, Progitek). It enables integrations and automated data exchanges.
Automation
A rule that automatically triggers an action (e.g., sending a sequence after a confirmed appointment).
Client
A person who receives a satisfaction survey through InputKit.
CSAT (Customer Satisfaction Score)
A customer satisfaction indicator measuring overall perception of an experience (e.g., “Are you satisfied with your visit?”).
Departments
Internal sections of a business (e.g., sales, service, clinic). Used to segment results or sends by service.
Detractors
Customers who gave a score between 0 and 6 in an NPS survey. These responses often require personalized follow-up.
Employees
Members of your team added to InputKit. Allows assigning responses, tracking performance, and receiving notifications.
Feedback
A comment or response left by a client in an InputKit survey. Feedback appears in the Feedback section.
Location
A physical place such as a clinic or branch. Multi-location accounts can group several locations under one organization.
Manual Send
Sending a sequence to one or more clients by filling in client information in the send form or by importing a file.
Metrics
Indicators measured directly within InputKit surveys to evaluate different aspects of the customer experience.
NPS (Net Promoter Score)
A metric measuring customer loyalty based on their likelihood to recommend your business.
Detractors: 0–6
Passives: 7–8
Promoters: 9–10
Organization
The main entity representing your business in InputKit. An organization can include multiple locations, departments, or services.
Promoter
A customer who gave a score of 9 or 10 in an NPS survey, indicating high satisfaction and strong loyalty.
Questions
The "Survey" step of an sequence in which you can customize every questions included in the form sent to clients to mesure satisfaction and collet feedback
Report
An analytical view of data related to your surveys and metrics.
Response
A completed result of a survey submitted by a client.
Response Rate
The percentage of clients who completed a survey out of the total number of surveys sent.
Review
A public evaluation left by a client on an external platform such as Google.
Sending
The action of sending a sequence to a client, whether automatic or manual.
Sequence
A survey template configured to be sent after a specific event (appointment, purchase, service).
Service
An activity or area of intervention offered by a business (e.g., cleaning, repair, treatment).
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