Welcome to your new InputKit platform, the all-in-one solution to help you centralize customer feedback, analyze results, and improve satisfaction across your organization.
Dashboard
When you log in, you’ll land on the Dashboard.
This is where you can view an overview of your company’s key performance indicators:
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Executive Report, a short summary highlighting the overall trend of your results
Recent responses from your customers
Scrolling down, you’ll also find:
Your sequence response rate
Your average Google rating
Your recent activity
The Quick Actions menu allows you to instantly access:
View Responses
Check Reviews
View Sendings
Reports
Notifications and Account Settings
In the top-right corner of your screen:
Click the bell icon to view your notifications (unread updates, surveys, or system messages).
Click on your name or company name to open your account menu, where you can access:
Settings
Integrations
User Management
Billing
Navigation Menu (left side of the screen)
You can navigate the platform using the menu on the left (Feedback, Reviews, Reports).
To expand or collapse it, click on the icon at the top left corner of the screen.
Feedback
This section allows you to manage all customer responses and feedback.
It contains three tabs:
Responses: View, analyze, and manage customer feedback and sequence responses.
Sendings: Track, manage, and analyze sequence distribution and delivery.
Sequences: Create, customize, and manage customer feedback sequences.
Reviews
Monitor, manage, and respond to your online reviews from all platforms (such as Google).
Here, you can see your average rating, response rate, and use AI-generated replies to save time.
Reports
Analyze and track performance metrics across your organization.
You can evaluate your employees, filter by date or location, and export data in PDF or CSV format for sharing or recordkeeping.
Summary
InputKit is designed to be simple, efficient, and easy to use.
Use the left menu to navigate between sections.
Track your key metrics from the Dashboard.
Review customer feedback and online reviews in one place.
Generate reports to measure and improve performance.
If you have any questions, feel free to reach out to us via the chat.