AI Assistant

The AI Assistant helps you better analyze customer feedback and more easily identify action priorities in InputKit. It brings together several analysis tools designed to give you a clearer view of your customer experience, employee performance, and situations that require follow-up, so you can make better business decisions.

Most teams are comfortable handling one customer at a time, but they can quickly become overwhelmed when several situations need to be managed at once. This is especially true when you need to analyze many comments, follow up on multiple cases, identify priorities, and keep an overall view of customer satisfaction.

The AI Assistant was designed to help you structure this work. It gives you faster access to summaries, analyses, and concrete guidance so you can know what to handle, in what order, and which areas deserve your attention.

The AI Assistant includes these main tools:

The Executive Report is designed to give you a clear summary of the overall situation as soon as you open the platform.

It allows you to quickly see:

Tip: We recommend making this the first section you check when you open InputKit.

This tool is especially useful if you want to save time in your day-to-day management and avoid having to go through several sections before knowing where to act.

In the “Feedback” menu, then “Responses”, you can use AI summaries next to your customers’ responses.

These summaries help you quickly understand:

When you have several responses to review, this feature helps you move faster without having to read every response in full right away.

In the employee report, the AI performance analysis gives you a faster way to understand the results related to an employee.

The analysis highlights:

This tool can help you more easily identify trends in comments and metrics, and better prepare your management follow-ups or coaching discussions.

The Verbatims Report analyzes the sentiment expressed in the text left by your customers. It helps you understand what your customers are actually saying about different aspects of your business.

With this report, you can view:

This report helps you quickly identify the categories where you perform well and the ones that need more attention.

The Verbatims Report also includes our theme spotter.

This feature lets you ask a question related to your business and receive a targeted analysis. For example:

This can help you better understand broader trends in your customer feedback and guide your actions based on recurring issues.

The Verbatims Report is often one of the most useful tools in InputKit because it transforms a large number of comments into structured, actionable information.

It helps you:

You can also use the AI Assistant to analyze and summarize customer feedback from the week in the weekly summary sent by email, if this option is enabled on your account. This allows you to quickly get an overview of the key points to remember, trends observed, and items that may require follow-up, without having to review each response one by one.

The AI Assistant works with tokens used to analyze text.

By default, each account has 50 tokens per month, which gives you an overview of the AI Assistant features.

One scan to summarize any of the following counts as 1 token:

When the monthly limit resets, the AI Assistant analyzes the most recent responses and reviews first. For example, if your limit is 50 analyses per month, the 50 most recent responses or reviews at the time of renewal will be analyzed.

Note: The default limit often represents only a partial sample. If you receive a lot of feedback, a higher limit may be needed to track your trends more completely.

When the monthly limit is reached, you can click “Increase AI limit” next to the AI features in the platform.

You will then see:

This estimate is based on the average of the last three full calendar months, using the maximum between responses and sendings per month.

You can then select the plan you want from the dropdown list. Billing is prorated for the remaining period.

You can also change your limit and view your current month’s usage by clicking your name in the top-right corner, then “Billing”, and scrolling down to the “Add-ons” section.

The AI Assistant can be especially relevant if:

In practice, the AI Assistant mainly helps reduce the time needed to:

It does not replace your judgment, but it gives you a clearer starting point more quickly so you can make decisions and organize your follow-ups.