Welcome to the new InputKit platform! This major update modernizes the interface, simplifies navigation, and brings new features to help you better manage your customer experience. This guide walks you through the transition and shows you where to find each of your favorite features.
📱 InputKit Mobile App
The new version comes with the launch of a mobile app for iOS and Android, allowing you to manage your customer experience directly from your phone. With the mobile app, you can:
Receive your real-time notifications (Google reviews, unhappy customers, sequence responses, discussion messages)
View and respond to Google reviews wherever you are
Access the discussion thread to follow up on customer exchanges on the go
Keep an eye on your key indicators from the mobile dashboard
Download the app now:
🍎 iOS: App Store
🤖 Android: Google Play
A Quick Look at the Changes
The new version has been redesigned around three principles: fewer menus, more personalization, and centralized customer follow-up. You'll find the same foundations (sequences, sendings, Google reviews, unhappy customers), but reorganized and enhanced with new tools like the discussion thread, the Quick Actions menu, and individual notifications for each user.
🤖 AI Reply Settings for Google Reviews
A new configuration panel to customize AI-generated responses to Google reviews. Accessible via Reviews → Google → AI Reply Settings in the left menu, it allows you to:
Enable "Learn from previous responses" so the AI aligns with the style of your already published responses (disable this if your business uses multiple styles)
Define a contact type for unhappy customers (email or phone) with the contact information to display, making follow-up easier
Add an automatic signature at the end of responses (duplicates are avoided if a signature is already present)
Provide additional context to the AI (services, policies, warranties, certifications) for more relevant responses
Click "Generate with AI" to automatically fill in the context from your company's website — remember to review the proposed content before saving
🧭 A New Navigation Structure
The old version had about twenty distinct sections (Dashboard, Sequences, Sendings, Results, Reports, Customers, Settings, Surveys, Users, Employees, Metrics, Departments, Integrations, etc.). The new version groups these sections into more intuitive broad categories:
Old Version (App 1) | New Version (App 2) |
Sequences (left menu) | Feedback → Sequence tab |
Results | Responses (accessible via the left menu) and Reviews for Google reviews |
Customers (dedicated section) | Integrated in Settings (click your name at the top right) → Customers and Organizations |
Settings | Settings reorganized into clear subsections |
Reports + Metrics | Reports and Analytics (merged) |
Users + Employees + Locations + Departments | Settings → Configuration Settings |
Billing | Billing (click your name at the top right) |
🔔 Notification Management
Designed to simplify your daily workflow, this major update centralizes all your notification settings in one place to give you maximum flexibility.
Old platform
Notifications were configured per sequence by an administrator.
New platform
Each user can now configure their own alerts: choose what you want to be notified about and how. To access Notification Management:
Click your name at the top right
Select Settings
In the Profile & Company Settings section, click Notifications
You can then enable/disable each of these categories:
Browser notifications (new) — receive alerts directly in your browser, even when InputKit isn't open
New Google reviews — in-app (email notifications coming soon)
Sequence responses — choose the specific sequences to monitor
Unhappy customers — by email AND in-app, with sequence selection
Discussion messages (new) — for the discussion thread
Weekly report — email summary
✨ New Features
The Quick Actions Menu
A universal shortcut for your most frequent actions. Click the lightning bolt symbol ⚡ at the top right, next to your name, to quickly access reviews to handle, responses, reports, and more. The menu is fully customizable (add or remove shortcuts to fit your workflow).
The Discussion Thread
The most important addition for customer follow-up. Accessible via the chat icon at the top right, the discussion thread centralizes all your exchanges with customers following their responses to a sequence. You can:
Filter by unread messages or unhappy customers only
Reply directly to the customer (with response templates or AI)
Add internal notes for team follow-up
Change the case status by clicking "Actions" (Customer Contacted, Completed, etc.) — replacing the alert management from App 1
AI Assistant and Automated Responses
AI responses for Google reviews — settings to automatically generate replies
AI responses in the discussion thread
Centralized response templates
To learn more about the AI assistant, see this article 👇
Customizable Dashboard
The dashboard is now fully modular and includes a built-in executive report.
Facebook Reviews
In addition to Google reviews, you can now manage your Facebook reviews in InputKit.
To learn how to connect Facebook reviews, see this article 👇
🔀 Modified or Relocated Features
Feature (old platform) | Where to Find it on the New Platform |
Reply to a Google review | Reviews (in the left menu) → Google |
Employee management | Settings (click your name at the top right) → Employee Settings |
Signature for Google review replies | Reviews → Google → AI Reply Settings |
Signature for customer replies | Settings → Profile Settings |
Sending strategies (prioritize SMS/email) | Settings → Company → Sending Strategies |
Testimonials Widget | Now Reviews Widget in Settings |
User roles | Click your name at the top right → Users |
Integrations / Google account | Click your name at the top right → Integrations |
💫 Tips for Getting Started on the New Platform
To make your onboarding easier, we recommend that you:
Configure your personal notifications from your first login (each user must do this)
Customize the Quick Actions menu ⚡ with your favorite shortcuts
Customize the dashboard with the indicators that matter most to your team
Explore the discussion thread to discover how to efficiently follow up on all customer responses
Review the getting started guide: Welcome to InputKit
Need help?
If you have any questions during your transition, don't hesitate to reach us through the messenger. Our support team is here to assist you throughout the transition.