Adding a note to a Google review allows you to keep internal context about a review directly in InputKit. These notes are not public and can be useful for follow-up and team coordination.
Access Google reviews
From the left menu, click “Reviews”.
Click “Google”.
You will then see your list of Google reviews.
Add a note to a review
Find the review you want to add a note to.
Click “Add a Note”.
Write your internal note.
Click “Save”.
Why add a note
An internal note can help you:
keep context about a situation (for example, follow-up in progress or next steps)
ensure smooth handoff between teammates
document a decision or information related to a reply
handle reviews more efficiently when multiple people manage replies
Note: Notes are internal and are not visible to customers.
If you have any questions, feel free to contact us via the chat.