Automatic feedback sharing allows you to automatically send selected customer feedback to the employees concerned. This feature helps employees receive relevant feedback without having to manually review responses in InputKit.
You can enable this option for all employees by default or configure it individually for specific employees.
Enable automatic sharing for all employees
To enable this feature by default:
Click your name in the top-right corner.
Click “Settings”.
Go to the employee management settings.
Click “More actions”.
Click “Automatic feedback sharing”.
Check “Enable automatic feedback sharing by default”.
Choose the delivery channel
After enabling the option, select the delivery channel you want to use.
The delivery channel is the method used to notify employees.
You can choose:
by email
by Slack, if the integration is connected to InputKit
by Microsoft Teams, if the integration is connected to InputKit
Choose which content to to share
You can then choose which types of feedback will be automatically shared with employees.
The available options are:
positive feedback only
negative feedback only
all feedback
This configuration allows you to adjust sharing based on the type of feedback you want to send to your employees.
Choose the content to include
You can also choose the content to include in the automatic sharing.
Two options are available:
share only the questions linked to the employee
share all responses to the sequence
The first option sends only the responses that directly concern the employee. The second option shares all responses submitted in the sequence.
Configure automatic sharing for a specific employee
You can also apply this option to employees individually.
To configure a specific employee:
Go to the employee management settings.
Search for the employee.
To the right of the employee, click “Edit”.
Check the option to enable automatic feedback sharing with this employee.
Select the delivery channel.
Choose which feedback to share.
Choose the content to include.
Save your changes.
Good to know
The default configuration can be used to apply the same behavior to all employees.
The individual configuration allows you to adjust automatic sharing for a specific employee, for example if you want to change their delivery channel or the type of feedback they receive.
If you have any questions, feel free to contact us via the chat.