InputKit

The Benchmark Sector section of the dashboard allows you to quickly see how your business compares to others in your industry when it comes to customer experience.

It compares your results with the average for your sector and the criteria achieved by the winner of the latest InputKit Customer Excellence Award.

The Benchmark Sector section compares five key metrics:

- NPS
- CSAT
- Google rating
- Reply rate
- Handling

This allows you to quickly identify the areas where your business stands out and those where there is still room for improvement.

The Benchmark Sector section is powered by InputKit AI to help you go beyond simply comparing your results.

Click “Get an action plan” to have AI analyze your performance and provide insights into what you should improve within your business.

The action plan helps you understand what to prioritize to outperform your sector average and get closer to the Winner criteria of the InputKit Customer Excellence Award.

The <a href="https://inputkit.io/en/blog/customer-excellence-award" rel="nofollow noopener noreferrer" target="_blank">InputKit Customer Excellence Award</a> recognizes businesses that stand out for their customer experience within their sector.

The results from the previous edition’s winner are used as a benchmark in this section of the dashboard.

Reach the Winner criteria to aim for the next edition.

The results displayed in the Benchmark Sector section are cumulative since January.

For each metric, your location’s score is compared with:

the Winner threshold from the previous edition of the InputKit Customer Excellence Award;

the Sector average across the InputKit network when enough businesses are available in the sample.

- the Winner threshold from the previous edition of the InputKit Customer Excellence Award;
- the Sector average across the InputKit network when enough businesses are available in the sample.

The colors make it easy to understand your performance at a glance:

Red: Winner criterion not yet reached.

- Green: Winner criterion reached.
- Red: Winner criterion not yet reached.

The indicators on each bar also allow you to compare You, the Winner and the Sector average.

Add or remove Benchmark Sector from your dashboard

You can choose whether or not to display this section on your dashboard.

Go to the Dashboard from the left-hand menu.

Add or remove “Benchmark Sector” from your active sections.

1. Go to the Dashboard from the left-hand menu.
2. Click “Customize”.
3. Add or remove “Benchmark Sector” from your active sections.

Your dashboard will then adjust based on the sections you choose to display.

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Benchmark Sector

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Benchmark Sector

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Get an action plan with InputKit AI

InputKit Customer Excellence Award

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Add or remove Benchmark Sector from your dashboard