The questionnaires you send to your customers allow you to collect valuable insights on your employees’ performance. Here’s how to evaluate employees effectively with InputKit.
Employee Report
The Employee Report gives you an overview of your employees’ performance within the InputKit platform.
Accessing the Employee Report
To access the report, click “Reports” in the left-hand menu, then select “Employee Report.”
In this report, you’ll see the overall performance of your employees based on:
The metrics associated with their position
The key indicators, such as customer satisfaction or NPS
The average scores by employee type or department
You can also use filters to sort your results by:
Date
Location (Office)
Employee Type (Department)
Employee Name
Individual Employee Report
To view an individual employee report, simply click on the employee’s name in the Employee Report.
You’ll then see:
The employee’s impact on key performance indicators (e.g., Customer Satisfaction, Net Promoter Score)
Their influence on the metrics associated with their position
AI Performance Analysis
Within the individual report, you can generate an AI performance analysis for the employee.
This feature provides an automated summary highlighting the employee’s strengths, areas of concern, and opportunities for improvement.
Customer comments
By scrolling below the AI performance analysis, you can view all customer comments related to this employee. Whether the comments were left as part of evaluating their skills or the employee’s name is mentioned in an open-ended question, they will appear in this section.
You can click a comment to open the send it is linked to.
If you have any questions, feel free to reach out to us via chat.