Automatic Google Review Replies allow the AI Assistant to automatically respond to Google reviews that have not yet received a reply.
Replies are generated based on your configured reply style, your previous Google review replies, and the settings you choose. This feature helps you respond to new reviews more quickly while maintaining a consistent tone.
Enable Automatic Google Review Replies
To enable this feature:
Click Reviews in the left-hand menu.
Click Google.
Click AI Reply Settings.
Scroll down to the Automatic Google Review Replies option.
Enable the option.
Configure the reply frequency
You can choose how quickly the AI Assistant will automatically respond to new Google reviews.
The available delays range from:
As soon as possible
up to 60 minutes.
A shorter delay provides faster replies, while a longer delay makes the responses appear more natural.
Set the minimum star rating
You can choose the minimum star rating required before an automatic reply is sent.
Only reviews with a rating greater than or equal to the selected threshold will receive an automatic reply.
Exclude sensitive topics
You can prevent the AI Assistant from automatically replying to certain types of reviews.
To do this:
Click the sensitive topics that the AI should not reply to automatically.
If the topic is not listed, add it as a custom topic.
You can also search for existing topics using the search bar.
Reviews containing one of the selected sensitive topics will require a manual reply.
Good to know
Automatic replies use your AI Assistant settings and your configured reply style to generate responses that match your business.
If you are unable to enable the "Automatic Google Review Replies" option, it is because you have reached your AI Assistant usage limit. You can increase your limit from the Billing menu
If you have any questions, feel free to contact us via the chat.