InputKit

This article explains how employee metrics work and how they are calculated.

Employee metrics

How does the satisfaction determinant work?

How to evaluate multiple employee types (technicians, sales representatives, etc.)

How to view performance indicators and reviews for a specific location

Sendings Report

How to send a report by email

How to get an overview of question responses

How to view the response percentage for a question

How to analyze Google review acquisition

Weekly Summary

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Track your team’s performance and customer satisfaction using InputKit’s dashboards and reports. Learn how to interpret your KPIs and export your data easily.

Reports & Analytics

Find answers and get help from Intercom Support and Community Experts

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